Updated: 15 September 2026
1. Definitions
Bol Trade: Bol Trade B.V., trading as Mr Provision, registered with the Dutch Chamber of Commerce under KVK 97970212.
Customer: the person or business requesting or receiving goods or services from Bol Trade, including a vessel owner, manager, charterer, agent or other representative.
Goods: products supplied by Bol Trade. Services: purchasing, consolidation, handling, customs coordination, storage, transport coordination and other activities agreed with the Customer.
Agreement: the quotation, order confirmation or other written arrangement under which Bol Trade supplies Goods or Services.
2. Scope and priority
These terms apply to every quotation, order, delivery and Service unless the relevant quotation or order confirmation states otherwise. Customer purchase terms do not apply unless Bol Trade has accepted them expressly in writing. If an Agreement conflicts with these terms, the Agreement controls for that specific issue only. If a provision is unenforceable, the remaining provisions continue to apply and the parties will replace it with a valid provision that comes closest to its purpose.
3. Quotations and acceptance
Quotations are based on the information available when issued and are subject to availability, supplier confirmation and operational conditions. A quotation is not binding until Bol Trade confirms the order in writing or begins performing it. A request submitted through the website alone does not create an order.
Where a Customer acts for a vessel owner, manager, charterer or other principal, both the Customer and that principal are responsible for the Agreement and payment, unless Bol Trade has agreed otherwise in writing.
4. Prices, taxes and delivery
Prices exclude VAT, customs charges, duties, port costs and other government charges unless the quotation says otherwise. The quotation will state the agreed delivery point and any delivery or handling charges.
Delivery timing is an estimate unless a fixed time has been expressly agreed. Port congestion, weather, supplier shortages, vessel schedule changes, customs procedures and other events outside Bol Trade’s reasonable control may affect timing. A delay does not automatically cancel the Agreement or create a right to damages.
Unless otherwise agreed, delivery is completed when the Goods are handed over at the agreed quay, vessel or delivery point. If the Customer arranges collection from Bol Trade’s warehouse, risk passes when the Goods are made available for collection. Transport after that point is arranged at the Customer’s risk and cost.
5. Receipt and inspection
The Customer must provide accurate vessel, port, ETA, access, contact and handling information and must ensure that a suitable person is available to receive the Goods. A signature or electronic confirmation by the master, officer, agent or other authorised recipient is evidence of receipt.
The Customer must check quantity, visible condition and obvious damage at delivery and record any discrepancy on the delivery document. Goods supplied in customary packaging are deemed accepted when received unless a timely written complaint is made.
6. Complaints and remedies
Complaints about visible shortage, damage or quality must be sent to Bol Trade as soon as possible and, where reasonably practicable, on the day of delivery. Complaints should include the order reference, delivery document, photographs and a description of the issue. Perishable Goods must not be used or disposed of before Bol Trade has had a reasonable opportunity to inspect them, unless safety or operational necessity requires otherwise.
If a complaint is accepted, Bol Trade may, at its reasonable choice, replace the affected Goods, supply the missing quantity, repair the item where appropriate or issue a credit limited to the amount paid for the affected Goods or Service.
7. Services and third parties
Bol Trade may use agents, suppliers, carriers, customs brokers and other operational partners. Where Bol Trade arranges a third-party activity on the Customer’s instructions, it may do so as the Customer’s agent and on the third party’s applicable terms. The Customer authorises Bol Trade to make those arrangements where they are reasonably required to perform the Agreement.
Customer-owned or third-party goods entrusted to Bol Trade for handling, storage or onward transport remain at the Customer’s risk unless Bol Trade has expressly accepted responsibility in writing. The Customer must accurately declare contents, value, handling requirements and any dangerous or regulated materials.
8. Payment and security
Unless the quotation states another arrangement, payment is due on delivery, before vessel departure or within the payment period shown on the invoice. Payment must be made in the invoiced currency, without deduction or set-off.
If payment is late, the Customer is in default without further notice. Bol Trade may charge statutory or agreed commercial interest and reasonable recovery costs. Payments are applied first to recovery costs, then interest and then the oldest outstanding invoice.
Ownership of Goods remains with Bol Trade until the relevant invoice is paid in full. To the extent permitted by law, Bol Trade may suspend delivery, request advance payment or security, and retain or recover unpaid Goods. The Customer must not sell, pledge or transfer unpaid Goods outside its ordinary business operations.
9. Responsibility and liability
Bol Trade will perform with reasonable care. Bol Trade is not responsible for loss caused by inaccurate instructions, inaccessible delivery locations, vessel delays, acts of the Customer or principal, third-party failures, force majeure or use of Goods contrary to instructions.
To the maximum extent permitted by mandatory law, Bol Trade is not liable for indirect or consequential loss, loss of profit, loss of use, business interruption or vessel delay. For a proven claim, Bol Trade’s total liability is limited to the amount invoiced for the specific Goods or Service giving rise to the claim. Nothing in these terms excludes liability that cannot legally be excluded.
Any claim must be brought within six months after delivery of the relevant Goods or completion of the relevant Service, unless mandatory law requires a longer period.
10. Applicable law and disputes
These terms and each Agreement are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. Disputes will be submitted to the competent court in the district of Bol Trade’s registered office, without limiting Bol Trade’s right to seek payment or security in another competent court where permitted by law.
11. Contact
Bol Trade B.V. · Burgemeester Caan van Necklaan 313, 2262 GL Leidschendam, The Netherlands · sales@mrprovision.nl